1. Who We Are

Hello Gorgeous Scents ("we", "us", "our") operates this website. We are committed to protecting your personal information and your right to privacy.

2. Information We Collect

We collect information you provide directly to us, including:

• Name and email address when you create an account or place an order
• Shipping address for order fulfilment
• Payment information — processed securely by Stripe; we do not store your card details
• Communications you send us via our contact form

We may also collect certain technical data automatically, including your IP address, browser type, pages visited, and referring URL, through cookies and similar technologies.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Send order confirmations and shipping updates
• Respond to your enquiries and provide customer support
• Improve our website and product offerings
• Comply with legal obligations

4. Payment Processing via Stripe

All payment transactions are processed by Stripe, Inc. When you make a purchase, your payment details are transmitted directly to Stripe using industry-standard TLS encryption. We never receive or store your full card number. Stripe's privacy policy governs the handling of your payment data and can be found at stripe.com/privacy.

5. TikTok

We maintain a presence on TikTok for live shopping events. Any data you provide or interactions you have on TikTok's platform are governed by TikTok's own privacy policy. We do not receive personal data from TikTok other than what you voluntarily share with us to complete an order on our website.

6. Sharing Your Information

We do not sell your personal information. We may share it with:

• Stripe — to process payments
• Shipping carriers — to deliver your order
• Service providers — who assist us in operating the website, subject to confidentiality obligations
• Legal authorities — when required by law

7. Cookies

We use cookies to keep your cart items saved and to ensure the site functions correctly. Please see our Cookies Policy for full details.

8. Data Retention

We retain your order and account information for as long as necessary to fulfil orders, comply with legal requirements, and resolve disputes. You may request deletion of your account data by contacting us.

9. Your Rights

Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you, or to restrict or object to its processing. To exercise these rights, please contact us.

10. Contact

For any privacy-related questions or requests, please contact us.